Refund policy

Laniako Return Policy

At Laniako.com, we want you to love your custom jewelry. If you’re not fully satisfied, our return policy provides flexibility and support. Please review the details below:

Return Window

• 90-Day Return Policy: You have 90 days from the date of purchase to initiate a return.

Return Shipping Cost

• Customer Responsibility: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return arrives safely.

Restocking Fee

• No Restocking Fee: We currently do not charge a restocking fee for returned items.

Final Sale Items

• Non-Returnable: Items marked as part of specific collections are final sale and ineligible for returns. Please ensure you check product descriptions for any final sale notices or special conditions.

How to Initiate a Return

1. Contact Us: Please get in touch with our customer service team at service@laniako.com with your order details.

2. Prepare Your Return: Include all original packaging and materials.

3. Ship Your Return: Send your package to the address provided by our support team.

Once we receive and inspect your return, we’ll notify you about the status of your refund. Refunds are typically processed within 3-5 business days to the original payment method.

For any questions or concerns, feel free to reach out—we’re here to help!

Thank you for choosing Laniako. We appreciate your understanding and cooperation.